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The importance of exceptional Customer Service

A new era in Customer Service?

History of Customer Service Customer service has its origins in the early days of commerce, when traders and merchants provided their clients with individualized services. … Read more

Technology is everywhere

Upsides & Downsides in Technology

Are we caught between a ‘rock and a hard place’ with technology today? Technology has brought about significant business, individual growth and prosperity for sure. … Read more

Online Training with ABIS Kenya

New Training Courses Q1 2023

Greetings Everyone!Hope you’re all having a fantastic New Year so far! ? Just sharing with you our upcoming training courses which will commence this quarter … Read more

The post COVID freelancing & remote workforce is a new reality

Adapting to the Post-COVID Workforce

Remote and hybrid work has become increasingly popular in recent years, but the COVID-19 pandemic accelerated adoption by businesses and individuals alike. Many organisations switched … Read more

"A satisfied customer is a repeat customer"

From Transactions to Relationships: The Continuing Evolution of Customer Care for SMEs & MSMEs

Improving the customer experience is crucial for businesses of all sizes. After all, attracting and retaining customers in today’s constantly evolving and competitive market is … Read more

5G broadband delivers faster eCommerce speeds

5G Revolution: How Faster Connections are Changing the Face of E-Commerce

Introduction to 5G The main features of 5G include: Increased Speed: 5G networks are designed to provide download speeds of up to 20 Gbps and … Read more