A new era in Customer Service?
History of Customer Service Customer service has its origins in the early days of commerce, when traders and merchants provided their clients with individualized services. … Read more
Upsides & Downsides in Technology
Are we caught between a ‘rock and a hard place’ with technology today? Technology has brought about significant business, individual growth and prosperity for sure. … Read more
New Training Courses Q1 2023
Greetings Everyone!Hope you’re all having a fantastic New Year so far! 😃 Just sharing with you our upcoming training courses which will commence this quarter … Read more
Adapting to the Post-COVID Workforce
Remote and hybrid work has become increasingly popular in recent years, but the COVID-19 pandemic accelerated adoption by businesses and individuals alike. Many organisations switched … Read more
From Transactions to Relationships: The Continuing Evolution of Customer Care for SMEs & MSMEs
Improving the customer experience is crucial for businesses of all sizes. After all, attracting and retaining customers in today’s constantly evolving and competitive market is … Read more
5G Revolution: How Faster Connections are Changing the Face of E-Commerce
Introduction to 5G The main features of 5G include: Increased Speed: 5G networks are designed to provide download speeds of up to 20 Gbps and … Read more
Africa’s Youth Workforce Potential
The Global COVID-19 Pandemic and more recently, war in Europe (Russia & Ukraine), has taken its toll on prospects for economic growth on the African … Read more
Chanuka Chat – Pitching to Investors
Here’s the actual Zoom video that was hosted by Sally Rotich and Jacob Abuon of SOMO regarding the intricacies of pitching ideas to investors in … Read more